Healthcare Support

In an emergency, phone an ambulance on 999. If you are feeling unwell and need advice phone 111, or click the button below for 111 NHS online services.

Translators are available on request.

If you need an emergency Dentist call 111. They may ask for a HC2 document reference number.

111 online

The Haven

The Haven is a specialist Primary Healthcare service for asylum seekers and refugees who are new to Bristol, North Somerset and South Gloucestershire.

Staff team consists of a GP and nurses who will assess and meet the initial health needs of asylum seekers and new refugees. We also help people to access health services and other services they need.

The Haven can offer:

comprehensive and holistic health assessments
medical management of current health problems
vaccinations and screening for transmittable diseases
help for people to register with a local GP practice
information about how to use the NHS
confidential interpreting during consultations

Phone Number: 0300 1246875

Email: the.haven@nhs.net

Address: Montpelier Health Centre, Bath Buildings, Bristol, BS6 5PT

Clinic opening times: Monday to Friday, from 8.30AM-4PM.

The Haven Website

Mental Health & Counselling Support

Mental Health Helpline

Mental Health helpline with interpreters. Free, always open.

Phone: 0800 953 1919

The Hope Service

We are an NHS team working with asylum seekers and refugees who have experienced trauma and need help.

Email: awp.hopeserviceteam@nhs.net

Phone: 07736629954

Mind

Mental Health Support for anyone in need. Please find more information on the Bristol Mind website. Translated flyers available.

The Samaritans

Free 24/7 anonymous support service.

Call: 116 123

Response time: 24 hours

Nilaari

Talking therapy support for BAME (Black, Asian, and Minority Ethnic) community.

Phone Number: 0117 952 5742

Email: nilaari@nilaari.co.uk

Bristol Mindline

Free Helpline. 7 days a week from 7pm–11 pm

Provides a space to talk when you’re in distress or are worried about someone else.

Phone Number: 0808 808 0330

SANEline services

Mental Health Helpline offering emotional support, guidance and information for those affected by illness, including friends, family and carers.

Phone: 0300 304 7000

WomanKind

Women supporting women - A safe, confidential space to chat. 6 month, 1-1 counselling service with interpreters, if needed. There is a waiting list for this service.

Phone Number: 0345 458 2914 or 0117 916 6461

Email: info@womankindbristol.org.uk or helpline@womankind.org.uk

Vital Health Group

Bristol Mental Health Services - North Somerset & South Gloucestershire for men and women. Free emotional & practical support: talking therapies and online therapy via Digital Assistant, Online Form or phone.

Phone: 0800 012654